service 360

Following our philosophy, PATIENTS IS FIRST, we have incorporated the figure of the Patient Experience Manager into our clinic. 

We are aware that a patient can forget what has been done or what has been said, but he never forgets how he has been made to feel.

That is why we try to incorporate into our clinic all the complementary services in a 360 patient care and companions.

Services offered by CDI:

• Slogan. Free service to leave your luggage.
• Wheelchair. They can be requested at the patient information service when requesting their appointment.
• Wifi connection throughout the hospital.
• Free choice of music by the patient in consultations.
• Healthy project in the operating room. Healthy snack or breakfast with the supervision of our head nurse.
• Welcome pack for operating room patients.

Advantages in nearby hotels, in reservations made through CDI:

• Discount negotiated at Petite Palace hotels for patients coming from outside Madrid.
• Medial Package in Hotel Villamagna. Includes:
  • Luxury accommodation.
  • Wheelchair and disabled accessible rooms available upon request. 
  • Roundtrip airport transfers.
  • Car service to hospital and back to hotel as many times as needed. 
  • Welcome amenities. 
  • Daily gourmet buffet breakfast. 
  • English-speaking 24 Hour concierge service to assist with appointments, buying medication or simply arranging other activities (Spa, Restaurant, Entertainment). 
  • Customized dietary requirements upon request.
  • Best available breakfast inclusive rate will apply at time of reservation.
  • 15% discount on SPA, Food & Beverage and Laundry for stays of more than 7 nights.